Legal
Last updated: 1 January 2025 — Governed by the laws of England and Wales.
These Terms and Conditions ("Terms") constitute a legally binding agreement between GO DIRECTLY LTD, a company registered in England and Wales under company number 17214068, with its registered office at 20 Wenlock Road, London, England, N1 7GU ("Go Directly", "we", "us", or "our"), and any individual or organisation ("Customer", "you", or "your") that accesses our website at lwiline.com, requests a quotation, or engages us to provide freight and logistics services.
By using our website, submitting an enquiry, or placing a booking, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not accept these Terms, you must not use our services.
Go Directly provides cargo shipment, freight forwarding, last-mile delivery, customs brokerage, warehousing, fulfilment, and related logistics services (collectively, "Services"). The precise scope of Services for each engagement shall be set out in a written quotation or service agreement issued by us.
We reserve the right to refuse to carry or handle any goods that are prohibited by law, dangerous, hazardous, or otherwise restricted, including but not limited to prohibited controlled substances, firearms, and goods subject to trade sanctions. We may decline any booking at our sole discretion without liability.
All Services are subject to the availability of carrier capacity, customs authority approvals, and any applicable international conventions. We act as agent for the Customer in arranging carriage and do not warrant that any particular transit time will be achieved.
All quotations issued by Go Directly are estimates only and are valid for 5 business days from the date of issue unless otherwise stated in writing. Quotations are based on information provided by the Customer and are subject to confirmation of actual cargo dimensions, weight, and nature.
Prices are exclusive of VAT and any applicable duties, taxes, surcharges, or customs charges unless expressly stated otherwise. Additional charges may apply for fuel surcharges, peak season levies, remote area delivery, re-delivery attempts, storage, or special handling requirements.
A binding contract is formed only when we issue a written confirmation of booking. We accept no liability for decisions made by the Customer based on indicative prices shown on this website or communicated verbally.
The Customer is responsible for ensuring that all goods tendered for shipment are lawfully permitted for carriage; accurately described, declared, and documented; properly and securely packaged to withstand normal transit conditions; and compliant with all applicable import and export regulations in both the origin and destination countries.
The Customer warrants that any information provided to Go Directly is accurate and complete. Any errors in documentation, weights, dimensions, or declared values that result in additional costs shall be borne solely by the Customer.
The Customer shall indemnify Go Directly against all claims, fines, penalties, costs, and expenses arising from the Customer's breach of these obligations or any applicable law or regulation.
Unless otherwise agreed in writing, invoices are due and payable within 14 days of the invoice date. We accept payment by bank transfer, credit card, and other methods as notified to you from time to time.
Late payment interest shall accrue on overdue amounts at the rate of 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, from the due date until the date of actual payment. We also reserve the right to claim reasonable debt recovery costs.
We may suspend or refuse to perform Services where any invoice remains outstanding beyond its due date, without prejudice to any other remedy available to us.
Our liability for loss of or damage to cargo is limited to the lesser of: (a) the actual value of the goods; (b) the applicable limit under relevant international conventions (including the CMR Convention, the Warsaw Convention, or the Hague-Visby Rules as applicable); or (c) £100 per consignment, unless enhanced cover has been agreed in writing.
We shall not be liable for any indirect, consequential, special, or punitive losses or damages, including but not limited to loss of profits, loss of revenue, loss of contracts, loss of anticipated savings, or loss of business opportunity, whether arising in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such losses.
Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
Any claim for loss, damage, short delivery, or delay must be notified to Go Directly in writing within 7 days of delivery (or, in the case of non-delivery, within 21 days of the expected delivery date). Claims not submitted within these timeframes shall be time-barred.
All claims must be supported by adequate documentary evidence including, but not limited to, photographs, delivery receipts, packing lists, and commercial invoices. We will endeavour to investigate and resolve all valid claims within 28 days of receipt of full documentation.
Any dispute that cannot be resolved by negotiation shall be referred to mediation under the CEDR Model Mediation Procedure before any court proceedings are commenced, unless either party requires urgent interim relief.
Go Directly shall not be in breach of these Terms and shall not be liable for any failure or delay in performing its obligations where such failure or delay arises from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, industrial action, government restrictions, port closures, extreme weather, pandemic, epidemic, or failure of third-party transport infrastructure.
In the event of a force majeure event, we will notify the Customer as soon as reasonably practicable and will use reasonable endeavours to mitigate the effects of such event. If the force majeure event continues for more than 30 consecutive days, either party may terminate the affected booking upon 5 days' written notice.
All content on the Go Directly website, including text, graphics, logos, images, and software, is the property of GO DIRECTLY LTD or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or exploit any content without our prior written consent.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not attempt to gain unauthorised access to any part of our systems, interfere with the website's operation, or introduce malicious code of any kind.
We process personal data in accordance with our Privacy Policy, which is available at lwiline.com/privacy.html, and in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our Services, you acknowledge that your personal data will be processed as described in our Privacy Policy.
Go Directly reserves the right to update or amend these Terms at any time. Any amendments will be published on our website with an updated effective date. Your continued use of our Services following the publication of revised Terms constitutes your acceptance of the changes. It is your responsibility to check this page periodically for updates.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation, save that nothing in this clause shall prevent Go Directly from seeking injunctive or other equitable relief in any jurisdiction where the Customer's assets are located.
If you have any questions about these Terms, please contact us at GO DIRECTLY LTD, 20 Wenlock Road, London, England, N1 7GU.